Freshchat Review

AI-powered chatbots and live chat software for customer messaging

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Freshchat Overview

Freshchat is a versatile customer messaging platform designed to enhance online interactions. It facilitates real-time communication through live chat and AI-powered chatbot capabilities. With Freshchat, businesses can engage with their website visitors and customers seamlessly.

One of its key strengths lies in the integration of AI chatbot functionality, which automates responses and offers quick assistance to users. This feature streamlines customer support operations and provides instant solutions to common queries.

Freshchat serves as a powerful tool for businesses seeking to enhance customer interactions and streamline their support processes. Its combination of live chat and AI chatbot capabilities offers a balanced approach to customer engagement.

So, overall, Freshchat empowers businesses with effective live chat and AI chatbot features to create efficient customer interactions. Its ability to automate responses improves user experience, but users should evaluate its integration capabilities to ensure a seamless fit with their existing tools.

Freshchat Pros and Cons

Pros Icon
  • Active customer support
  • Powerful chatbot integration
  • User-friendly interface
  • Actionable insights
  • Multi-channel support
  • Multi-lingual support
  • Segmentation and targeting
Cons Icon
  • Mobile App functioning can be improved
  • Too many variations for different businesses making it confusing

Freshchat Pricing

Pricing Models:

✓ Free Tier
✓ Free Trial
✓ Freemium
✓ Subscription

Freshchat Pricing Details

Freshchat Features

  • Client communication
  • AI Chatbot
  • Automated Support
  • Chatbot Performance Analytics
  • Customer Behaviour Insight
  • Customizable Chatbot
  • Ticket routing
  • Chatbot Builder
  • Lead Management
  • Lead Nurturing

Freshchat Alternatives

View All Alternatives

Freshchat Specifications


  • Android
  • iOS
  • Mac
  • Windows

Customer Type

  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Solopreneurs


  • Arabic
  • Bengali
  • Bulgarian
  • Catalan
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Croation
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Filipino
  • Finnish
  • French
  • German
  • Hebrew
  • Hindi
  • Hungarian
  • Icelandic
  • Indonesian
  • Italian
  • Japanese
  • Kannada
  • Kazakh
  • Kurdish
  • Latvian
  • Lithuanian
  • Malay
  • Marathi
  • Norwegian
  • Oriya
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Romansh
  • Serbian
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Swedish
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Vietnamese

Freshchat Support


San Mateo, USA

Freshchat FAQs

Freshchat is a customer messaging platform that enables businesses to engage with their customers in real-time through live chat and AI chatbots. It benefits businesses by providing a convenient channel for customer support, improving response times, and enhancing customer satisfaction.

Yes, Freshchat offers integrations with various software tools, including help desk solutions like Freshdesk, CRM systems, messaging apps, and more. This ensures seamless communication and data exchange between Freshchat and your existing software stack.

AI bots in Freshchat automate responses to common customer queries, allowing businesses to handle a higher volume of inquiries efficiently. They can provide instant answers, route queries to the right agents, and assist with routine tasks, improving overall customer service.

Yes, Freshchat caters to businesses of varying sizes, from small startups to large enterprises. It offers different pricing plans and scalability options to meet the needs of businesses at different stages of growth.

Freshchat offers advanced reporting and analytics tools that allow businesses to track metrics such as agent performance, response times, customer satisfaction, and chat effectiveness. These insights help businesses make data-driven decisions and continuously improve their customer support operations.

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