TL;DR: OpenPhone (now Quo) is the best business phone system for startups and small teams that want a modern, simple business line without enterprise baggage. It pairs a clean app with shared numbers, business texting and light CRM features at strong value from about $15/user – though larger teams needing a contact centre will outgrow it. App Score: 8.1/10.
How we scored OpenPhone
Weighted against our business phone systems rubric. Sub-scores out of 10; weight in brackets.
Authority ratings: G2 4.7 · Capterra 4.2 · Trustpilot 4.0 (as of Aug 2026)
Scored from aggregated third-party ratings (G2, Capterra, Trustpilot) and verified pricing, independent of any sponsorship. Our methodology.
| Starting price | ~$15/user/mo (Starter, annual) |
| Plans | Starter $15 / Business $23 / Scale $35 per user/mo |
| Best for | Startups & small teams |
| Standout | Modern UX + shared numbers & business texting |
| Free trial | Yes |
| Key integrations | HubSpot, Slack, Zapier |
OpenPhone is a modern business phone built for startups, small teams and solopreneurs. It puts calling, business texting and a shared team inbox into one clean app, so a small team can run a professional phone presence without the complexity or cost of a traditional system. It recently rebranded to Quo.
Key Features of OpenPhone
- Shared numbers & inbox: teammates can share a phone number and collaborate on calls and texts from one inbox.
- Business texting: SMS and MMS built in, alongside calling, on US and Canada numbers.
- One clean app: a genuinely modern desktop and mobile experience that is quick to learn.
- Light CRM & integrations: contact properties and notes, plus integrations with HubSpot, Slack and Zapier.
- AI call summaries: automatic transcripts and summaries so nothing gets lost.
Who OpenPhone Is Best For
OpenPhone fits startups, small teams and solopreneurs who want an affordable, modern business line with texting and shared numbers – without enterprise features they will never use. Teams that need a full contact centre, deep analytics or heavy CRM-driven calling should look at Aircall or RingCentral instead.
Pros and Cons
Pros
- Excellent, modern user experience that is fast to set up
- Strong value from about $15/user/mo with texting included
- Shared numbers and a team inbox that suit small teams well
- AI call summaries and useful light integrations
Cons
- Not built for enterprise scale or full contact-centre operations
- Additional phone numbers cost extra per month
- US texting requires carrier registration and small campaign fees
Verdict
OpenPhone is the standout modern pick for startups and small teams that want a clean, affordable business phone with texting and shared numbers. Larger, integration-heavy teams will want more. See where it ranks in our best business phone systems guide, or compare it in Aircall vs OpenPhone.
