TL;DR: Aircall is the best business phone system for sales and support teams that live inside a CRM or helpdesk. It is a cloud call centre with 100+ deep integrations, a power dialler and solid analytics – purpose-built for revenue and support workflows, though its per-user price and three-seat minimum make it overkill for simple calling. App Score: 7.9/10.
How we scored Aircall
Weighted against our business phone systems rubric. Sub-scores out of 10; weight in brackets.
Our independent score, from our own weighted rubric and verified pricing, kept separate from any sponsorship. Our methodology.
| Starting price | From $30/user/mo (annual, 3-seat min) |
| Monthly billing | ~$40/user/mo |
| Plans | Essentials $30 / Professional $50 / Custom per user/mo |
| Unlimited calling | Unlimited US & Canada |
| International | Add-on |
| Key features | Deep CRM & helpdesk integrations; power dialler; IVR; call analytics |
| Reliability & support | Business-hours to 24/7 support by tier |
| Integrations | Salesforce, HubSpot, Zendesk, Intercom, Pipedrive |
| Best for | Sales & support desks run from a CRM |
| Free trial | 7-day |
Aircall is a cloud-based call-centre and business phone platform designed around sales and customer-support teams. Its strength is how tightly it plugs into the tools those teams already use – Salesforce, HubSpot, Zendesk, Intercom and more – so calls, context and activity flow straight into the CRM or helpdesk.
Key Features of Aircall
- 100+ integrations: pre-built connectors for Salesforce, HubSpot, Zendesk, Intercom, Pipedrive and other sales and support tools.
- Sales & support tooling: power dialler, click-to-dial, call routing and IVR, shared call inbox and tagging.
- Aircall AI: call transcription, summaries and topic detection to capture conversations automatically.
- Analytics: call volumes, team performance and live activity dashboards for supervisors.
- Fast setup: get numbers and teams live quickly without heavy IT involvement.
Who Aircall Is Best For
Aircall fits sales and customer-support teams that run their day inside a CRM or helpdesk and want calling built into that workflow. Teams that only need simple business calling will find it pricier and more than they need – OpenPhone or Grasshopper suit that better – while larger operations wanting an all-in-one UCaaS should compare RingCentral and 8×8.
Pros and Cons
Pros
- Deep, pre-built integrations with CRMs and helpdesks
- Purpose-built for sales and support call workflows
- Quick to deploy with power dialler and routing out of the box
- Aircall AI adds transcripts and summaries without a separate tool
Cons
- Higher per-user cost than general business phone systems
- Three-license minimum pushes the real entry cost to about $90/month
- International calling and add-ons increase the effective price
Verdict
Aircall is a strong pick when calling needs to live inside your CRM or helpdesk and drive sales or support workflows. If you just need a straightforward business line, a leaner system is better value. See where it lands in our best business phone systems guide, or compare it in Aircall vs OpenPhone.
Related guides
Compare more in our cluster: Aircall vs OpenPhone, Best Business Phone Systems for Small Business and Cheapest VoIP Services.
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