TL;DR: CloudTalk is the best business phone system for sales and support teams that need international numbers and call-centre features tied into their CRM. It offers 160+ country numbers, IVR and routing, and strong integrations – excellent for call-heavy teams, though add-ons for the dialler and AI can push the real cost well above the sticker price. App Score: 7.8/10.
How we scored CloudTalk
Weighted against our business phone systems rubric. Sub-scores out of 10; weight in brackets.
Authority ratings: G2 4.4 · Capterra 4.4 · Trustpilot 4.1 (as of Aug 2026)
Scored from aggregated third-party ratings (G2, Capterra, Trustpilot) and verified pricing, independent of any sponsorship. Our methodology.
| Starting price | ~$25/user/mo (Starter, annual) |
| Plans | Starter $25 / Essential $29 / Expert $49 per user/mo |
| Best for | International sales & support teams |
| Standout | Numbers in 160+ countries |
| Free trial | 14-day |
| Key integrations | HubSpot, Salesforce, Zendesk, Pipedrive |
CloudTalk is a cloud call-centre and business phone platform built for sales and support teams, with a strong emphasis on international reach. It offers phone numbers in 160+ countries, call-centre features like IVR and routing, and integrations that push call data straight into the CRM – a good fit for teams that make and take a high volume of calls across borders.
Key Features of CloudTalk
- International numbers: local and toll-free numbers across 160+ countries.
- Call-centre tools: IVR, skills-based routing, call queues and a power dialler (some as add-ons).
- Integrations: 35+ connectors including HubSpot, Salesforce, Zendesk and Pipedrive.
- AI conversation intelligence: transcription and call analytics to coach and improve teams (add-on).
- Analytics: real-time and historical dashboards on call volumes and agent performance.
Who CloudTalk Is Best For
CloudTalk fits sales and support teams that handle high call volumes, operate internationally, and want calling tied into their CRM. Teams that only need a simple business line will find it more than they need – OpenPhone or Grasshopper suit that better – while Aircall is the closest head-to-head for integration-led call workflows.
Pros and Cons
Pros
- Phone numbers across 160+ countries for international teams
- Solid call-centre features: IVR, routing and queues
- 35+ CRM and helpdesk integrations
- Strong real-time and historical analytics
Cons
- Key features like the dialler and AI are paid add-ons that raise the effective price
- Budget 30-50% above the base per-user cost once add-ons are included
- More call-centre tool than all-in-one UCaaS (no strong video story)
Verdict
CloudTalk is a strong pick for call-heavy, international sales and support teams that want CRM-integrated calling – just budget for the add-ons. See where it ranks in our best business phone systems guide, or compare integration-led rivals in Aircall vs OpenPhone.
