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Freshsales Overview

TLDR: Freshsales is a cloud-based customer relationship management (CRM) tool designed for sales teams and it is part of the Freshworks suite of tools. It got an App Score of 9/10 because it has constantly been improving from last few years making user experience and features better but some users report that their support is not very helpful.

Freshsales stands out for its user-friendly interface and robust features. It seamlessly integrates sales, marketing, chat, and telephone capabilities and offers an all-in-one solution. With a clean design, it provides an intuitive experience that allow users to effortlessly organize, track, and follow up on leads. The emphasis on AI-powered lead scoring sets it apart and enable businesses to prioritize engagements effectively.

Customization is a key strength of Freshsales that allow users to tailor the CRM to their specific needs. Automation features, diverse integrations, and mobile accessibility contribute to make Freshsales a robust choice for businesses seeking streamlined customer relationship management.

How to use Freshsales:

– Sign up and login to Freshsales account.

– Manually add contacts or import existing contacts into Freshsales.

– Create deals to track potential sales and opportunities.

– Take advantage of AI-powered features, such as lead scoring, to prioritize and focus on high-potential leads.

– Use the built-in chat, email, and phone features to communicate with leads directly from the platform.

– Set up workflows to automate repetitive tasks, such as sending follow-up emails or updating lead statuses.

– Connect Freshsales with other tools and platforms through available integrations to enhance your overall workflow.

Freshsales Pros and Cons

Pros Icon
  • All-in-one CRM solution with customizable dashboards
  • AI-powered lead scoring enhances sales efficiency
  • Seamless integration with popular third-party tools
  • Forever-free plan with essential features
Cons Icon
  • Customer support improvement needed

Freshsales Pricing

Pricing Models:

✓ Free Tier
✓ Free Trial
✓ Subscription

Freshsales Pricing Details

Freshsales Features

  • Accounting
  • Client communication
  • Customer Feedback
  • Sales Conversation Analysis
  • Accept Payment
  • Invoicing
  • Revenue analytics

Freshsales Alternatives

View All Alternatives

Freshsales Specifications


  • Android
  • iOS
  • SaaS

Customer Type

  • Large Enterprises
  • Medium Business
  • Small Business
  • Solopreneurs


  • Dutch
  • English
  • French
  • German
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Freshsales Support

Live Support

Freshsales FAQs

Yes, Freshsales is available on both browsers and mobile apps.

It prioritizes leads based on engagement and conversion likelihood.

It integrates with popular tools like Gmail, Outlook, HubSpot, and more.

Yes, the Enterprise plan caters to larger businesses with advanced features.

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