Reception AI

TL;DR: Reception AI (Reception by ElevenLabs) brings ElevenLabs’ class-leading voice to phone answering at a price that undercuts the field. It answers calls 24/7 in 70+ languages, books appointments and answers from your knowledge base, and goes live in minutes – best for small and medium businesses that value voice quality and cost over human backup. App Score: 8.2/10.

Reception AI is ElevenLabs’ own AI phone receptionist. Paste your website, get a phone number, and go live in minutes with an agent that answers calls 24/7, books appointments, takes messages and answers questions from your knowledge base – all in ElevenLabs’ natural, class-leading voice across 70+ languages.

Key Features of Reception AI

• Best-in-class voice: natural, human-like conversations powered by ElevenLabs’ text-to-speech.
• 70+ languages: automatic language detection and multilingual responses.
• Appointments & booking page: calendar-based scheduling plus a public self-booking page.
• Knowledge base: ingests your website or uploaded files to answer caller questions.
• Records & integrations: call summaries, transcripts and recordings; Google Calendar, Zapier, webhooks and MCP; web chat and voice; HIPAA BAA for eligible customers.

Who Reception AI Is Best For

Reception AI fits small and medium businesses that want top-tier AI voice and multilingual answering at a low entry price, and are comfortable with a pure-AI model. Firms that need a human to take over complex, high-value calls may prefer a hybrid such as Smith.ai.

How Reception AI performs, criterion by criterion

Reception AI’s strongest marks are value (9.0) and ease of setup (9.0): you paste your website, get a number and go live in minutes, and the metered pricing undercuts almost every rival. Features score well too (8.5), with appointment booking, a self-serve booking page, a knowledge base and integrations through Google Calendar, Zapier and webhooks. Call handling (8.0) is solid, carried by ElevenLabs’ natural voice and reliable 70-plus-language detection, though it is a newer product than the incumbents. Where it trails is the AI-and-human balance (6.0): it is pure AI with no live-agent fallback, so a complex or sensitive call cannot be handed to a person. Support and trust (7.5) reflect a capable but younger platform, backed by ElevenLabs and a HIPAA BAA for eligible customers.

Reception AI pricing and value

Reception AI runs on metered minute plans: a 14-day free trial, then Basic at $22/month for 60 phone minutes, Plus at $55/month for 200 minutes, and Premium at $99/month for 500 minutes and three receptionists, with overage at $0.40 per minute. Annual billing lowers the effective rate, taking Basic to about $17/month. For a low-to-moderate call volume, that entry price is among the cheapest ways to get genuinely good AI voice on the phone, which is why it scores 9.0 on value. The caveat is the per-minute meter: a business with heavy call volume should model the overage, because $0.40 per minute adds up faster than a flat-rate plan. See how it stacks up in our AI receptionist cost guide.

Pros and Cons

Pros

• Best-in-class ElevenLabs voice; natural conversations
• 70+ languages with automatic detection
• Very low entry price ($22/mo) plus a 14-day free trial
• Fast setup; appointments, booking page, knowledge base, HIPAA BAA

Cons

• Pure AI – no human agents for complex calls
• Newer product with a shorter track record than incumbents
• Metered minutes; $0.40/min overage adds up on high call volume

Verdict

Reception AI undercuts the field on price while bringing ElevenLabs’ class-leading voice and strong multilingual support to phone answering. It is the value pick for SMBs that prioritise voice quality and cost over human backup; teams that need human escalation should compare hybrids in our best AI receptionist guide.

Related guides

Compare more in our cluster: Best AI Receptionists, Best AI Answering Services, AI Receptionist for Small Business and AI Receptionist Cost.

Frequently Asked Questions