Reception AI

TL;DR: Reception AI (Reception by ElevenLabs) is one of the strongest AI-only phone receptionists for small and medium businesses: ElevenLabs’ class-leading voice, 24/7 answering in 70+ languages, appointment booking and knowledge-base answers, and team-first routing that transfers important calls to your own staff. It goes live in minutes from $29/mo with a 14-day free trial. App Score: 8.2/10.

Reception AI is ElevenLabs’ own AI phone receptionist. Paste your website, get a phone number, and go live in minutes with an agent that answers calls 24/7, books appointments, takes messages and answers questions from your knowledge base – all in ElevenLabs’ natural, class-leading voice across 70+ languages.

Key Features of Reception AI

• Best-in-class voice: natural, human-like conversations powered by ElevenLabs’ text-to-speech.
• 70+ languages: automatic language detection and multilingual responses.
• Appointments & booking page: calendar-based scheduling plus a public self-booking page.
• Knowledge base: ingests your website or uploaded files to answer caller questions.
• Records & integrations: call summaries, transcripts and recordings; Google Calendar, Zapier, webhooks and MCP; web chat and voice.
• Team-first routing: answers, routes, or steps in as backup, and transfers important calls to your own team based on your hours and rules.

Who Reception AI Is Best For

Reception AI fits small and medium businesses that want top-tier AI voice and multilingual answering at a low entry price. It answers, books and routes calls automatically, and hands important calls to your own team when needed. It is a fully AI receptionist; if you specifically want an outsourced human team on standby for overflow, that is a different category (hybrid services such as Smith.ai).

How Reception AI performs, criterion by criterion

Reception AI’s strongest marks are value (9.0) and ease of setup (9.0): you paste your website, get a number and go live in minutes, and the metered pricing undercuts almost every rival. Features score well too (8.5), with appointment booking, a self-serve booking page, a knowledge base and integrations through Google Calendar, Zapier and webhooks. Call handling (8.0) is solid, carried by ElevenLabs’ natural voice and reliable 70-plus-language detection, though it is a newer product than the incumbents. On the AI-and-human-balance axis (6.0), Reception is a fully AI receptionist with team-first routing that transfers important calls to your own staff; it does not include an outsourced human team on standby, which is a design choice rather than a fault and the reason hybrid services score higher on this specific axis. Support and trust (7.5) reflect a capable platform backed by ElevenLabs. For healthcare, HIPAA is available through ElevenLabs’ enterprise plan with a Business Associate Agreement (BAA).

Reception AI pricing and value

Reception AI runs on metered minute plans: a 14-day free trial, then Basic at $29/month for 75 phone minutes, Plus at $79/month for 275 minutes, and Premium at $199/month for 1,000 minutes and three receptionists, with overage at $0.45 per minute. Annual billing lowers the effective rate, taking Basic to about $17/month. For a low-to-moderate call volume, that entry price is among the cheapest ways to get genuinely good AI voice on the phone, which is why it scores 9.0 on value. The caveat is the per-minute meter: a business with heavy call volume should model the overage, because $0.45 per minute adds up faster than a flat-rate plan. See how it stacks up in our AI receptionist cost guide.

Pros and Good to Know

Pros

• Best-in-class ElevenLabs voice; natural conversations
• 70+ languages with automatic detection
• Low entry price ($29/mo) plus a 14-day free trial
• Fast setup; appointments, booking page, knowledge base, ISO 27001/42001 security

Good to know

• Call concurrency scales by plan: Basic handles one call at a time; Plus and Premium add simultaneous calls (up to 3 and 10).
• HIPAA for healthcare: available through ElevenLabs’ enterprise plan with a Business Associate Agreement (BAA).

Verdict

Reception AI undercuts the field on price while bringing ElevenLabs’ class-leading voice and strong multilingual support to phone answering, with team-first routing that passes important calls to your own staff. For most small and medium businesses that want excellent AI voice, 24/7 coverage and low cost, it is a strong choice from $29/mo. See how it compares in our best AI receptionist guide.

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Frequently Asked Questions