TL;DR: Avoca is the best AI receptionist for home-services trades, answering calls, texts and chats 24/7 and booking jobs directly into ServiceTitan, with a call-scoring and coaching layer for human CSR teams. It is deep and mature at unicorn scale, but pricing is quote-only with no free trial and it is built for larger contractors rather than very small operators. App Score: 7.6/10.

How we scored Avoca

Weighted against our AI receptionist rubric. Sub-scores out of 10; weight in brackets.

Call handling quality (25%)8.5
Features (booking, spam, CRM) (20%)8.5
Value (per call / minute) (20%)6
Ease of setup (15%)6.5
AI + human balance (10%)7.5
Support & trust (10%)8.5
Weighted total7.6/10

Our independent score, from our own weighted rubric and verified data, kept separate from any sponsorship. Our methodology.

Starting price Custom (contact sales)
Plans Custom / quote-based (demo required)
Best for Mid-to-large home-services contractors
Standout Books into ServiceTitan + scores every call
Free trial No, demo only
Works with ServiceTitan, Housecall Pro, FieldRoutes

Avoca is an AI front office for home-services trades such as HVAC, plumbing, electrical and roofing. It answers inbound calls, texts and web chat around the clock, qualifies and books jobs directly into field-service CRMs, and adds a call-scoring and coaching layer so managers can improve their human CSR teams too.

Key Features of Avoca

  • 24/7 answering: inbound calls, texts and web chat with after-hours overflow capture.
  • Job booking: lead qualification, urgency detection and booking into the CRM.
  • Outbound Nurture: multi-channel SMS and call drip campaigns with sub-15-second speed-to-lead.
  • Call scoring: 0-100 scoring of every call, missed-opportunity surfacing and QA analytics.
  • Certified integrations: certified ServiceTitan app, plus Housecall Pro and FieldRoutes.
  • Spanish handling: Spanish-language calls and emergency escalation to the on-call team.

Who Avoca Is Best For

Avoca fits mid-to-large home-services contractors with multiple CSRs and high inbound volume who use ServiceTitan or Housecall Pro and miss after-hours calls. Very small operators or businesses outside the trades will find it heavier than they need; general SMBs should compare Rosie or Goodcall.

Pros and Cons

Pros

  • Deeply specialised for the trades with a certified ServiceTitan app
  • Combines answering, outbound nurture and CSR coaching in one platform
  • Backed at unicorn scale with 1,000+ operators

Cons

  • No public pricing and no free trial – evaluation is sales-gated
  • Positioned and priced for larger shops
  • Thin independent review footprint as of 2026

Verdict

Avoca is the standout AI front office for serious home-services contractors, blending AI answering with human-team coaching. Smaller operators will find it heavy. See where it ranks in our best AI receptionist guide.

Comparing your options? See how Avoca lines up against the rest of the field in our best virtual receptionist services roundup.

Related guides

Compare more in our cluster: AI Receptionist for Small Business and Best AI Answering Services.

Frequently Asked Questions

How much does Avoca cost?

Avoca does not publish pricing; cost is quote-based via a sales demo. It is positioned for mid-to-large contractors, so budget accordingly and confirm scope directly with their team.

Which industries is it for?

Home-services trades including HVAC, plumbing, electrical, roofing, pest control, remodeling and adjacent fields.

Does it integrate with my field-service software?

Yes. Avoca has a certified ServiceTitan app plus Housecall Pro and FieldRoutes integrations.

Can it handle Spanish-speaking callers?

Yes. Avoca supports Spanish inbound conversations and emergency escalation to your on-call team.
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