SquadStack is a voice AI platform that runs human-like sales calls in nine Indian languages. It qualifies leads, books appointments, collects payments, and hands complex conversations to human advisors. Businesses use it to raise connectivity, lift conversions, and lower customer acquisition cost compared with traditional telecalling teams.

SquadStack replaces slow, expensive telecalling with Humanoid AI agents that speak naturally, switch languages mid-sentence, and remember earlier conversations. It also bundles lead prioritization, omnichannel follow-ups, quality audits, and analytics in one stack.

Banks, lenders, insurers, edtech firms, e-commerce brands, and logistics companies use it for lead qualification, onboarding, collections, hiring, and support at large scale across India.

Key Features of SquadStack

  • Humanoid AI Agent: Handles natural sales calls with mid-sentence language switching, interruption handling, noise tolerance, memory of past chats, and smooth human handoff.
  • Nine Indian Languages: Speaks Hindi, English, Tamil, Telugu, Kannada, Marathi, Malayalam, Gujarati, and Bengali, including natural Hinglish and Taminglish code-switching.
  • Lead Intelligence: Prioritizes leads by conversion propensity using behavioral data, with anti-spam compliance and smart scheduling to improve call timing.
  • Omnichannel Engagement: Connects calls, WhatsApp, SMS, and in-app journeys with shared context so leads never repeat themselves across channels.
  • In-App Voice AI Assistant: Adds a voice assistant inside your mobile app to guide users, answer questions, and support conversions in real time.
  • Quality Monitoring: Audits calls using AI and human reviewers across 23 quality parameters to catch issues before they hurt conversion numbers.
  • ROI Optimizer: Runs controlled experiments on voice, prompts, channel sequence, and call timing so gains compound instead of relying on guesswork.
  • Voice of Customer Insights: Shows real-time conversion patterns, drop-off signals, and customer insights from live campaigns to guide smarter business decisions.
  • Control Tower: Offers over 100 enterprise configurations, two-way CRM integrations, human handoff protocols, and a compliance audit trail for governance.
  • CRM and Telephony Integrations: Connects with Salesforce, Zoho, HubSpot, Meritto, Exotel, Knowlarity, Ozonetel, and Gupshup, plus webhooks and JSON APIs for custom setups.
  • Compliance and Security: Meets ISO 27001, ISO 27701, SOC 2 Type II, DPDP, and TRAI standards, with Indian-hosted models and consent controls.
  • Proprietary Speech and Sales Models: Uses in-house Arth speech recognition trained on telephony audio and a Sales LLM tuned on real sales interactions.
  • Analytics and Reporting: Provides dashboards tracking connectivity, conversions, and call outcomes so teams can measure campaign performance and optimize spending.
  • Human Advisor Handoff: Transfers complex conversations to a trained pod of human advisors, keeping context intact for higher-value or sensitive calls.

How to Use SquadStack

  • Book a demo on the SquadStack website and share your use case, lead volume, and target languages.
  • Complete discovery and solutioning with the team to fix the pilot scope and success metric.
  • Share call recordings, your knowledge base, and FAQs so the voice agent can be trained on your business.
  • Connect your CRM, customer data platform, and telephony stack through the supported integrations.
  • Test the Humanoid AI agent, then launch a live pilot on a single use case.
  • Monitor connectivity, conversions, and call quality through the reporting dashboards and quality audits.
  • Review pilot results, refine campaigns with the ROI Optimizer, and scale to more use cases.

Key Use Cases for SquadStack

  • Sales and Lead Qualification: Calls inbound and outbound leads, qualifies intent, pitches offers, and routes interested prospects to human closers or booking flows.
  • Loan EMI Collections: Reminds borrowers about dues, secures payment commitments, and follows up politely within regulated calling windows and recovery guidelines.
  • Workforce Hiring and Onboarding: Screens and onboards delivery riders and other workers through multilingual calls, reducing acquisition cost and speeding up activation.
  • Customer Support Automation: Answers routine support calls, resolves common queries, and escalates complicated issues to human agents with full conversation context.
  • Account Opening and KYC Follow-Up: Chases incomplete demat, loan, and credit card applications, guiding customers through KYC steps until they finish onboarding.
  • Feedback and Voice of Customer: Collects multilingual customer feedback at scale, helping brands such as redBus gather more responses at lower cost.
  • Policy Renewals and Appointment Booking: Reminds insurance customers to renew policies and books appointments for healthcare, education counselling, and real estate sales teams.

Pros and Cons

Pros

  • Human-like voice agents that performed well in blind listening tests
  • Supports nine Indian languages with natural code-switching
  • Handles very high call volumes for large brands
  • Bundles dialer, QA, analytics, and CRM sync together
  • Strong enterprise security and compliance certifications

Cons

  • Focused on Indian languages and consumer brands, so businesses targeting other regions may find fewer relevant language options.
  • Built for enterprise deployments with setup and pilot phases, so small teams may find onboarding heavier than self-serve tools.

Frequently Asked Questions

What is SquadStack?

SquadStack is a voice AI platform delivering human-like sales, collections, onboarding, and support calls in nine Indian languages for enterprises.

Is SquadStack Free to Use?

No, it is not free. It bills per live-call minute, with custom quotes based on languages, complexity, and engagement scale.

Which languages does SquadStack support?

It supports Hindi, English, Tamil, Telugu, Kannada, Marathi, Malayalam, Gujarati, and Bengali, switching languages even mid-sentence during calls.

Does SquadStack integrate with CRMs?

Yes, it integrates two-way with Salesforce, Zoho, HubSpot, and Meritto, plus telephony providers like Exotel, Knowlarity, Ozonetel, and Gupshup.

Is SquadStack compliant and secure?

It is ISO 27001, ISO 27701, SOC 2 Type II, DPDP, and TRAI compliant, with models running in India.

How long does SquadStack take to go live?

Setup takes roughly two weeks, followed by a live pilot of several weeks before scaling once results prove out.

Who uses SquadStack?

Banks, lenders, insurers, edtech, e-commerce, logistics, and healthcare companies use it, including Kotak Mahindra Bank, IndiaMART, Flipkart, and Swiggy.

Can SquadStack replace human telecallers?

It matches or beats human benchmarks in campaigns, while transferring complex conversations to human advisors whenever needed.