Tidio Review

AI Powered Customer Service Platform

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Tidio Overview

Tidio is a customer service software that offers a range of features to enhance online interactions. It excels in providing live chat, chatbot, and ticketing solutions to assist businesses in addressing customer inquiries and driving sales. With Tidio, you can engage with website visitors, collecting valuable data for personalized interactions.  Chatbots, powered by customizable templates and a visual chat builder, stand ready to offer instant assistance, and the AI response bot can hold meaningful conversations.

Tidio simplifies the management of customer inquiries by turning emails and chats into tickets, streamlining support.  This tool provides a holistic approach to customer service, combining live chat, chatbots, and ticketing, effectively addressing customer queries while potentially boosting sales. The platform stands out with its extensive library of chatbot templates, catering to both support and sales scenarios.

Users can customize chat widgets, optimize response times, and collect valuable data, including customer information. Overall, Tidio empowers businesses to provide effective customer service and capture leads, though users should be prepared for potential limitations in chatbot responses.

API available
Free Tier Available
Free trial available

Tidio Pros and Cons

Pros Icon
  • Multiple messaging channel
  • Responsive chatbots
  • Efficient ticketing system
  • User-friendly interface
  • Multiple integrations
Cons Icon
  • Might not suite all use cases
  • Occasional generation delays on complex and intricate queries

Tidio Pricing

Pricing Models:

✓ Free Tier
✓ Free Trial
✓ Freemium
✓ Subscription

Tidio Pricing Details

Tidio Features

  • AI Chatbot
  • Automated Support
  • Chatbot Performance Analytics
  • Customer Experience Optimisation
  • Customizable Chatbot
  • Personalized Responses
  • Real-time Assistance
  • Tagging and Categorization
  • Ticket routing
  • Campaign Builder
  • Email Marketing
  • Personalized Campaigns
  • Chatbot Builder
  • External Integrations
  • User, Role, and Access Management

Tidio Alternatives

View All Alternatives

Tidio Specifications


  • Android
  • iOS
  • Mac
  • SaaS
  • Windows

Customer Type

  • Large Enterprises
  • Medium Business
  • Small Business
  • Solopreneurs


  • English
  • French
  • Spanish

Tidio Support


San Francisco, USA

Tidio FAQs

Tidio is a customer service and engagement tool that offers live chat, chatbot, and ticketing solutions. It allows businesses to provide real-time support, automate responses with chatbots, and manage customer inquiries through a ticketing system.

Tidio’s live chat enables businesses to interact with their website visitors in real time. Users can initiate chats, share information, and gather visitor details. The chat can be customized with welcome messages and automated responses.

Tidio’s chatbots can automate responses to common customer queries, ensuring 24/7 availability. These bots are equipped with Natural Language Processing (NLP) for improved conversational interactions, making it easier for businesses to engage with customers.

Yes, Tidio offers integrations with various e-commerce platforms, including Shopify and CRM tools like HubSpot. These integrations enhance the tool’s functionality and allow businesses to sync data with their existing systems.

Tidio takes customer data security seriously and employs a three-layered security approach. This includes secure connections between the browser and server and the use of 256-bit SSL encryption. Sensitive information like passwords and credit card numbers is stored securely with one-way cryptographic hash.

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