The best AI agents for ecommerce automation run 6 store jobs around the clock: answer shoppers 24/7, write product pages, send campaigns, track orders, handle returns and report sales. Here is what suits each Shopify or WooCommerce merchant, with current prices.
Updated November 2026. This guide is for store owners and operations leads who want less time spent on shopper questions, product pages, campaigns and reports.
What are the best AI agents for ecommerce automation?
Gorgias, Tidio, Klaviyo, Shopify and Salesforce are the 5 tools here, and the best one depends on the store. Each takes on some of the 6 store jobs.
- Small stores: Tidio has live chat and the Lyro AI agent, free to start, and Shopify's Sidekick comes with the Shopify plan.
- Growing stores with a support team: Gorgias, from $40 a month with its AI Agent included, handles shopper questions and orders, and returns with Loop Returns connected. Klaviyo builds email and SMS campaigns and reports, and it is free up to 250 profiles.
- Large retailers: Salesforce B2C Commerce has Agentforce built in for shopping, and order and returns agents come with the Premium edition or with Order Management, at a quote.
- If you want one job done first: pick Gorgias or Tidio to answer shoppers, Klaviyo for campaigns, and Shopify for product pages and reports.
Prices are US dollars as of 5 November 2026, except Shopify, whose Sidekick is included with the plan. Pair the tools by the jobs you need first.
Who is this ecommerce AI agent guide for?
This guide is for owners and operations leads of Shopify, WooCommerce and other online stores. It covers Gorgias, Tidio, Klaviyo, Shopify and Salesforce, with the price of each, the store jobs its AI does and the kind of store it fits. For a WooCommerce store, Gorgias, Tidio and Klaviyo connect to WooCommerce, while Sidekick and Campaign Autopilot work inside Shopify.
Shopper support is 1 of the 6 jobs here. To compare more support tools, see AI customer service built for online stores, and for help desks that serve more than stores, see AI customer service agents compared.
Which store jobs can an AI agent take over?
On this list, an AI agent is a tool that does a store job for you: Gorgias and Tidio answer shoppers, Klaviyo builds campaigns, and Shopify writes product descriptions. The work falls into 6 store jobs.
Pick the tools by the jobs that cost you the most time.
| Store job | What the agent does | Main tools for this job |
|---|---|---|
| 1. Answer shoppers | Replies to shopper questions on your site, day and night | Gorgias, Tidio, Salesforce |
| 2. Write product pages | Drafts product descriptions and images | Shopify |
| 3. Send campaigns | Builds and sends email, SMS and ad campaigns | Klaviyo, Shopify |
| 4. Track orders | Answers order questions and helps change or route orders | Gorgias, Tidio, Shopify, Salesforce (with Order Management) |
| 5. Handle returns | Resolves return and exchange requests or answers return questions | Gorgias, Tidio, Salesforce (with Order Management) |
| 6. Report sales | Summarizes store data and schedules reports | Klaviyo, Shopify |
Which tool answers shoppers around the clock?
Gorgias, Tidio and Salesforce run a shopper-facing assistant all day and night.
- Gorgias has an AI Agent that sells, supports and engages shoppers 24/7. It answers product questions, recommends products and works with Shopify, BigCommerce, Magento and WooCommerce stores.
- Tidio has Lyro, which answers shopper questions from your help content, guides shoppers to products in real time and hands the chat to a person when needed. It connects to stores such as Shopify and WooCommerce.
- Salesforce B2C Commerce has Agentforce built in as its AI system, and its agentic shopping offers a 24/7 personal shopping assistant on the storefront and messaging apps. Agentforce Guided Shopping adds visual product search from your catalog inside a chat.
Gorgias and Tidio work from a helpdesk and chat window, and Salesforce works inside its own commerce platform.
Which tool writes product pages?
Shopify Sidekick writes product descriptions and images for a Shopify store.
- Shopify Sidekick works with your store's data and can write product descriptions for SEO. It creates content such as product descriptions and images.
- Sidekick presents each change for your review before it applies it, so you approve every page.
Read each description against your product details before you publish it.
Which tool sends campaigns to shoppers?
Klaviyo and Shopify run campaigns for you, and each starts from your store data.
- Klaviyo has Composer, which plans your campaign calendar, builds campaigns and flows, and sets up A/B tests across email and SMS. Shopify order and cart data feed flows such as abandoned cart.
- Shopify has Campaign Autopilot, which creates campaigns, divides your budget across channels that include Meta, Snapchat, Shop and Shopify Messaging, and adjusts as results come in. You set the budget and rules and approve campaigns before they go live.
- Shopify Sidekick can also help build an email marketing campaign from a plain request.
Klaviyo sends email and SMS to your list, and Campaign Autopilot runs paid campaigns. Channel availability in Autopilot varies by location.
Which tool tracks orders for shoppers?
Gorgias and Tidio answer where-is-my-order questions, and Shopify and Salesforce help with the order itself.
- Gorgias has an AI Agent that handles order tracking conversations. Through Shopify actions it can cancel an order, change a shipping address or remove an item.
- Tidio has Lyro, which answers questions about order status and shipping policies, and Lyro Actions automate order updates. The first Action is free, and full access comes with a paid Lyro quota.
- Shopify Sidekick edits orders for you from a plain request.
- Salesforce Order Management, included with the B2C Commerce Premium edition, has Agentic Order Management, which uses agentic skills to resolve order fulfillment exceptions and routes orders automatically. The Salesforce Shopper Agent can surface real-time stock levels inside a chat.
Connect your store first, because order answers come from live order data.
Which tool handles returns?
Gorgias resolves return and exchange requests through Loop Returns, Tidio answers return questions, and Salesforce Order Management offers self-service returns.
- Gorgias has an AI Agent that, with Loop Returns connected, resolves requests from shoppers who want to return or exchange an order. It also checks the status of an order a shopper has already returned.
- Tidio has Lyro, which answers questions about returns, product specifications and delivery on its own.
- Salesforce Order Management, included with the B2C Commerce Premium edition, has Agentic Order Support, which offers self-service order status, cancellation and returns on any channel.
Set a rule for which returns the agent settles on its own and which go to a person.
Which tool reports on sales?
Klaviyo and Shopify turn store data into reports you can ask for in plain words.
- Klaviyo has Composer, which analyzes performance on request, runs scheduled reports and audits, and turns an answer into a dashboard you can share. Built-in reporting and revenue attribution for campaigns come with the Free plan.
- Shopify Sidekick writes and runs its own code to forecast, compare or summarize your store data, for example a weekly performance summary. In some stores Sidekick cannot run code.
Ask each tool for the same report and compare the answer with your own numbers.
How much do AI agents for ecommerce cost?
Tidio and Klaviyo start free, and Gorgias starts at $40 a month with its AI Agent included. Shopify Sidekick comes with the Shopify plan, and Salesforce is quote only. All prices are US dollars as of 5 November 2026, except Shopify, whose Sidekick is included with the plan.
| Tool | What you buy | Price today | How the AI is billed |
|---|---|---|---|
| Gorgias | Starter or Basic, helpdesk plus AI Agent | Starter $40 a month on monthly billing. Basic $77 yearly or $90 monthly | Starter and Basic include 30 automated interactions, then $1.50 each. Tickets past the limit are $0.40 each |
| Tidio | Starter plus the Lyro AI Agent add-on | Free plan. Starter $24.17 yearly or $29 monthly. Lyro from $32.50 yearly or $39 monthly | Lyro starts at 50 AI conversations a month. The Free plan has 50 Lyro conversations, one time |
| Klaviyo | Free or Email plan | Free up to 250 profiles. Email $20 at 500 active profiles | Priced by active profiles. Texting is billed per message, on its own |
| Shopify | Shopify plan with Sidekick | Included with the Shopify plan | Features and usage limits vary by plan. Campaign Autopilot is free on paid plans, and ad spend goes to the ad platforms |
| Salesforce | B2C Commerce Growth, Plus or Premium | Quote only | Contact Salesforce for a price |
On Gorgias Starter, the helpdesk alone is $10 a month on monthly billing, and the AI Agent adds $30. Gorgias Pro is $471 a month on yearly billing or $550 monthly with 2,000 tickets and 190 automated interactions, and Advanced is $1,227 or $1,430 with 5,000 tickets and 530. Tidio Plus starts at $300 a month plus usage. Gorgias Starter is sold on monthly billing only.
What does each AI agent for ecommerce offer?
Tidio and Shopify suit small stores, Gorgias and Klaviyo suit growing stores, and Salesforce suits large retailers.
Which AI agents suit a small or new store?
Tidio and Shopify suit a small store that wants to start with an AI agent: Tidio for shopper chat, Shopify for product pages, orders and reports.
Tidio
- Lyro is an add-on from $32.50 a month yearly.
- Product recommendations and full Actions need a paid Lyro quota.
Shopify
- Features and usage limits vary by Shopify plan.
- Campaign Autopilot channel availability varies by location.
Which AI agents suit a growing store with a support team?
Gorgias and Klaviyo suit a store with steady orders: Gorgias for shopper support, orders and returns, and Klaviyo for email and SMS campaigns and reports.
Gorgias
- Starter is sold on monthly billing only.
- Each extra automated interaction past the limit costs $1.50.
Klaviyo
- Texting is billed separately from your email profiles.
- Composer usage on the Free plan is $5 a month.
Which AI agents suit a large retailer?
Salesforce suits a large retailer that needs many storefronts, with a shopping assistant on the storefront and, through Order Management, order agents.
Salesforce
- Every B2C Commerce edition is quote only.
- Premium includes Full Order Management and Data Cloud personalization.
How do you choose AI agents for your store?
Use these 4 steps.
- List the 6 jobs and mark the 2 or 3 that cost you the most time each week.
- Check that the tool connects to your store platform: Gorgias connects to Shopify, BigCommerce, Magento and WooCommerce, and Tidio connects to stores such as Shopify and WooCommerce.
- Price your busiest month, counting the included tickets, conversations or profiles and the extra rate.
- Run one real week of orders and shopper questions through a trial and compare the answers with your own policy.
Ask the person who answers your shoppers each day to run the test.
Best for your situation
Guides & comparisons
Frequently asked questions
Which AI agents are best for e-commerce?
The best agent depends on the job. Gorgias and Tidio answer shopper questions, Klaviyo builds campaigns and reports, Shopify Sidekick writes product descriptions and summarizes store data, and Salesforce suits large retailers. Gorgias starts at $40 a month with its AI Agent, and Tidio and Klaviyo start free.
What are AI agents in ecommerce?
On this list, ecommerce AI agents are tools that do a store job for you. Gorgias answers shoppers and tracks orders, Klaviyo builds campaigns, and Shopify Sidekick writes product descriptions. Klaviyo Composer, Shopify Sidekick and Campaign Autopilot ask you to review changes before they go live.
How can AI be used in e-commerce?
AI can take over 6 store jobs: answering shoppers, writing product pages, sending campaigns, tracking orders, handling returns and reporting sales. Gorgias, Tidio and Salesforce cover shopper questions, orders and returns (Salesforce order and returns agents come with Order Management), Klaviyo and Shopify cover campaigns and reports, and Shopify Sidekick writes product pages.
Which AI chatbot is best for e-commerce?
Gorgias and Tidio are the 2 helpdesk chat agents on this list, and Salesforce adds a shopping assistant for large retailers. Gorgias is built for online stores, and with Loop Returns connected its AI Agent resolves return and exchange requests. Tidio has a free plan and connects to stores such as Shopify and WooCommerce, and its Lyro agent answers questions about orders and returns.
Which AI tool is best for e-commerce?
The best fit depends on the store. Tidio suits a small store, Gorgias a growing store with a support team, Klaviyo a store that relies on email and SMS, and Salesforce a large retailer. Shopify Sidekick comes with the Shopify plan.
Which AI is used in e-commerce?
Stores use the AI inside their tools: Lyro in Tidio, the AI Agent in Gorgias, Composer in Klaviyo, Sidekick and Campaign Autopilot in Shopify, and Agentforce in Salesforce B2C Commerce.
How much do AI agents for ecommerce cost?
Tidio and Klaviyo start free. Gorgias starts at $40 a month on monthly billing with its AI Agent and 30 automated interactions included, then $1.50 per extra interaction. The Tidio Lyro add-on starts at $32.50 a month on yearly billing or $39 monthly. Shopify Sidekick comes with the Shopify plan, and Salesforce is quote only.
In short: which AI agents should an online store pick?
Pick the tools by the 2 or 3 store jobs that cost you the most time, then test each with a week of real orders.
- If shopper questions pile up, start with Gorgias (from $40 a month, AI Agent included) or Tidio (free to start).
- If email and SMS bring your shoppers back, start with Klaviyo, free up to 250 profiles.
- If you run Shopify and want product pages and reports, use Sidekick, included with your Shopify plan, and try Campaign Autopilot.
- If you run a large retailer, ask Salesforce for a B2C Commerce quote with Agentforce.
Prices and features are as of 5 November 2026 and change often, so confirm the plan before you buy.
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