TL;DR: ZenCall is an AI-driven platform that automates incoming and outgoing phone calls, offering real-time transcription, call redirection, and CRM integration across over 7,000 applications. Designed to streamline customer support and sales operations, ZenCall optimizes call management by automatically handling routine tasks, allowing for improved efficiency.

Let’s explore ZenCall’s pricing, features, and alternatives.

ZenCall enables businesses to automate call-related tasks, such as handling incoming queries, redirecting complex calls to designated staff, and managing bookings or transactions through text messages. The platform offers real-time call transcriptions and summaries, enhancing team collaboration and improving customer service response times. Additionally, it integrates with tools like Salesforce, HubSpot, and Google Calendar, allowing users to manage CRM tasks seamlessly from one platform.

Key Features

  • Call Transcriptions: AI transcribes calls in real-time and provides summaries for easier review.
  • Instant Call Notifications: Receive instant notifications via the ZenCall app or email whenever an AI agent handles a call.
  • Prompt Tests for AI Optimization: Test and optimize how your AI agent handles various types of calls through prompt adjustments.
  • Call Redirection: The AI agent redirects complex queries to the right person or service, ensuring customer needs are met efficiently.
  • CRM Integration: Manage CRM tasks and appointments across 7,000+ apps, including Salesforce, HubSpot, and Microsoft Calendar.
  • Link Sharing via Text: Your AI agent can send transaction and booking links via SMS to streamline customer interactions.

How to Use

  1. Sign Up: Create an account and start the free trial to access ZenCall’s features.
  2. Set Up AI Agent: Customize your AI agent’s responses and configure prompts to handle specific types of queries.
  3. Manage Calls: Redirect calls, share booking links, and access transcribed call summaries.
  4. Integrate with CRM: Connect with CRM systems like Salesforce or Google Calendar to automate customer follow-ups and meetings.
  5. Optimize AI Responses: Use prompt tests to improve how the AI agent handles complex calls.

Who Is It For

  • Customer Support Teams: Ideal for support centers looking to automate call handling, transcription, and customer follow-ups.
  • Sales Teams: Perfect for automating sales calls, scheduling meetings, and integrating with CRM systems to track leads.
  • Small Businesses: Useful for small teams needing to manage incoming calls efficiently without dedicated call agents.
  • Marketing Agencies: Helpful for agencies that need to manage multiple clients’ customer interactions, bookings, and call follow-ups.

FAQ

Is ZenCall free to use?
ZenCall offers a 1-week free trial, allowing you to explore all its features. After the trial, users must subscribe to continue using the platform.

Can I keep my current business phone number?
Yes, you can forward calls from your current business number to a ZenCall AI agent or choose to get a new local number through ZenCall.

How does ZenCall handle CRM integration?
ZenCall integrates with over 7,000 applications through Zapier, allowing for seamless CRM management and appointment scheduling via tools like Google Calendar and Salesforce.

What languages does ZenCall support?
ZenCall’s AI agents can respond in over 50 languages, including English, Spanish, French, German, Chinese, and many more.