What is Convoso?

Convoso is a cloud-based, AI-powered call center dialer software that boosts lead conversion through predictive dialing and AI automation for sales teams. 

Convoso solves inefficiencies in outbound and inbound call center operations and offers predictive dialing, omnichannel communication, and conversational AI. It automates workflows, ensures compliance, and scales operations for better contact rates. 

Key Features of Convoso

  • Predictive Dialer: Automatically dials multiple leads, predicts agent availability, and boosts call volume for efficient outreach.
  • Omnichannel Outreach: Supports voice, SMS, email, enabling seamless multi-channel communication with leads and customers.
  • Conversational AI: Qualifies leads, schedules appointments, and automates human-like interactions to scale sales efforts.
  • Real-Time Reporting: Provides customizable analytics to track KPIs, optimize campaigns, and monitor agent performance instantly.
  • ClearCallerID Pro: Monitors and swaps flagged DIDs to maintain call deliverability and improve contact rates.
  • Dynamic Scripting: Guides agents with customizable scripts to ensure compliance and enhance conversion rates.
  • Lead Management Automation: Filters leads, routes calls based on skills, and scrubs DNC lists for efficiency.
  • TCPA Compliance Tools: Includes reassigned number lookups and automated scrubbing to adhere to regulations.
  • CallCatalyst: Enhances campaign performance with AI-driven insights and automation for better conversions.
  • Gamified LMS: Engages agents with customizable training courses, leaderboards, and badges to boost productivity.

How to Use Convoso

  • Sign up for an account on the Convoso website and select a pricing plan.
  • Complete onboarding with a dedicated Customer Success Manager for setup guidance.
  • Configure campaigns, upload lead lists, and set dialing modes (predictive, power, preview).
  • Automate lead qualification and appointment scheduling.
  • Monitor real-time reports to track KPIs and adjust campaign settings.
  • Leverage dynamic scripting to guide agents during live calls.
  • Integrate with third-party CRMs via API for seamless data flow.
  • Use ClearCallerID Pro to manage caller ID reputation and ensure deliverability.

Key Use Cases for Convoso

  • Outbound Sales Campaigns: Automates high-volume dialing to connect with leads faster, improving conversion rates for sales teams.
  • Lead Generation: Qualifies and filters leads using AI, routing them to skilled agents for higher engagement.
  • Customer Support Automation: Handles inbound queries with IVR and AI, reducing agent workload and improving response times.
  • Compliance Management: Ensures adherence to TCPA and DNC regulations with automated scrubbing and number lookups.
  • Agent Training: Uses gamified LMS to train agents, improving performance and maintaining compliance during calls.

Pros and Cons

Pros:

  • Predictive dialer boosts outreach by connecting agents with more leads quickly.
  • Conversational AI streamlines lead qualification and appointment scheduling.
  • Customizable reporting delivers instant insights.
  • Multi-channel communication supports voice, SMS, and email.
  • Compliance features simplify adherence to TCPA and DNC regulations.

Cons:

  • Initial setup and learning curve.

    FAQs

    Is Convoso Free to Use? 

    No, Convoso is not free, but it offers a free trial to test its features.

    What industries use Convoso? 

    Insurance, education, debt settlement, and travel industries use Convoso for sales and lead generation campaigns.

    Does Convoso support omnichannel communication? 

    Yes, Convoso supports voice, SMS, and email for seamless multi-channel outreach to leads.

    Is Convoso compliant with TCPA? 

    Yes, Convoso provides tools like reassigned number lookups and DNC scrubbing for TCPA compliance.

    Can Convoso integrate with CRMs? 

    Yes, Convoso integrates with third-party CRMs via API for streamlined data management.