Last Updated: January 01, 2023

This Privacy Policy explains how Appscribed (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website and Instagram automation services. We are committed to safeguarding your privacy and ensuring the security of your personal information.

1. Information We Collect

1.1 Website Visitors

When you visit our website, we may collect:

  • Personal Information: Name, email address, and contact details when you voluntarily fill out forms
  • Usage Data: IP address, browser type, operating system, referring URLs, and pages viewed
  • Cookies: Information about your preferences and activities on our website (see our Cookie Policy for details)

1.2 Instagram Account Connection

When you connect your Instagram account through Meta’s official OAuth flow, we collect:

  • Instagram Business Account ID and username
  • Access tokens to interact with Instagram API on your behalf
  • Post information (captions, media IDs, timestamps)
  • Comment data (text, commenter usernames, timestamps)
  • Message data when you enable DM automation

1.3 User-Provided Information

  • Automation rules and triggers you configure
  • Custom reply messages and DM templates
  • Account preferences and settings

1.4 Automatically Collected Information

  • Log data (IP addresses, browser type, access times)
  • Usage data (features used, automation performance)
  • Device information (device type, operating system)

2. How We Use Your Information

We use your information to:

  • Provide and maintain our Instagram automation services
  • Process and execute your automation rules
  • Send automated replies and messages on your behalf
  • Respond to inquiries and provide customer support
  • Personalize your experience and deliver tailored content
  • Monitor and analyze usage patterns to improve our service
  • Detect and prevent fraud or abuse
  • Comply with Meta’s Platform Policies and legal obligations
  • Send service-related notifications, updates, and marketing communications (with your consent)
  • Enforce our terms and conditions and protect our rights

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Access tokens are encrypted using AES-256 encryption
  • All data transmissions use SSL/TLS encryption
  • Database access is restricted and monitored
  • Regular security audits and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • With Meta/Instagram: To execute automation actions via their official APIs
  • Service Providers: Third-party services that help us operate (hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Meta Platform Compliance

Appscribed is built in full compliance with Meta’s Platform Policies:

  • We use only official Instagram Graph API and Messenger API
  • We respect the 24-hour messaging window for DMs
  • We implement proper rate limiting to prevent abuse
  • We do not scrape data or use unauthorized access methods
  • User authentication is done exclusively through Meta OAuth

6. Your Data Rights

You have the right to:

  • Access: Request a copy of your data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (see Section 7)
  • Portability: Receive your data in a structured format
  • Revoke Access: Disconnect your Instagram account at any time
  • Opt-Out: Unsubscribe from marketing communications at any time

7. Data Deletion

You can request deletion of your data at any time through two methods:

7.1 Through the App

  1. Log in to your Appscribed dashboard
  2. Go to Settings → Account
  3. Click “Disconnect Instagram Account”
  4. Confirm deletion of all associated data

7.2 Email Request

Upon receiving your request, we will delete your data within 30 days. Some information may be retained for legal compliance or legitimate business purposes (e.g., fraud prevention, resolving disputes).

8. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

  • Active account data: Retained while your account is active
  • Automation logs: Retained for 90 days for analytics and debugging
  • Access tokens: Refreshed regularly and encrypted at all times
  • Deleted account data: Permanently deleted within 30 days of request

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Appscribed is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. By using Appscribed, you consent to the transfer of your information to countries that may have different data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new Privacy Policy on this page
  • Updating the “Last updated” date at the top of this document
  • Sending an email notification to registered users

Your continued use of Appscribed after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us:

Email: [email protected]